Service Status

Last updated Thur 28th May, next update Fri 29th May 09:00.

DESPATCHING STOCK EVERY WEEKDAY EXCEPT PUBLIC HOLIDAYS 

  • As normal orders placed before 3pm for stock items will be shipped

UK DELIVERY – Unaffected

  • As normal UK mainland deliveries will be dispatched on Express next day service

OVERSEAS DELIVERY – Delays in most regions

  • As normal overseas deliveries will be despatched on an Express service
  • Due to the temporary restructure of International routes delays are likely worldwide.
  • We have been notified that some regions within the following countries are subject to suspension (no deliveries available to those regions).
    • Italy, Norway, Portugal, Spain, Turkey and France
  • We have been notified that the following countries are subject to suspension (no deliveries available).
    • Mongolia, Kazakhstan, Lybia, Tuvalu, Vanuatu, French Polynesia, Fiji, Laos, Myanmar, Gambia, Guinea, Mauritius, Niger, Rwanda, Lesotho, Nepal, Bhutan, Sierra Leone, Uganda, Gabon, Togo, Chad, Mauritania, Eritea, East Timor, Libya, Tonga, Madegascar, Mali, Senegal, Qatar and Philippines
    • All remote areas will also be at risk of suspension.
  • The above list of affected countries is subject to continuous change. Our details are based on information dated 25th May 2020 and 26th May 2020 (Americas)

SALES SUPPORT - Unaffected

  • Sales staff are relocated at home but have full working capacity
  • Please use our contact form to make sales enquiries
  • From time to time we are experiencing high levels of activity so would appreciate your patience

TECHNICAL SUPPORT – Unaffected

  • Technical staff are located at home and have full working capacity
  • Please use 01386 848830 for production support sending non urgent enquiries via our contact form
  • From time to time we are experiencing high levels of activity so would appreciate your patience

SUPPLY CHAIN (ITEMS NOT IN STOCK) – Limited Disruption

  • Our suppliers are trying to continue production however there are going to be delays
  • Actual delivery times may be longer than those offered on the site
  • Products may suddenly become unavailable. Alternatives can be discussed with our Technical Support team.

ONSITE MEETINGS AND COLLECTIONS – Cancelled

  • All face to face meetings have been cancelled to protect our workforce and suppliers
  • Alternative meetings can be made via telephone if required
  • Stock is NOT available for collection to protect our warehouse staff.

FURTHER INFORMATION

  • Service impact information for TNT Express / FedEx Express is available here.